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Q: Who We Are?

A: Changsha Panran Commerce and Trade Co., Ltd is the foreign trade office of Panran Measurement and Control Science and Technology Co.Ltd which is the member of Chinese national temperature measurement technology committee. Panran sets up Xi'an Branch, Changshang Branch, and Wulumuqi Brach in China. Panran is the most professional manufacturer in temperature and pressure measurement tools manufacturing and instruments' calibration field in China. We own temperature and pressure calibration instruments production line, and research developing laboratories, and experienced soft-wares writers, besides, we also authorized to international manufacturing. Click here to see more information about us >>>>>>>.

Q: After-market Service

1. Panran has an excellent after-market service team to handle all products problems. We will reply you within 24 hours, and give professional suggestions within 48 hours. We are also able to offer some technical support by remote devices.
2. Normally, we arrange some professional technical engineers to go abroad to install some complex instruments and ensure the products' proper functioning.(buyers take part of normal cost)
3. Free software upgrade and update quickly: Panran relies on its own research institute to provide users with the latest technical support in time to improve product efficiency
4. Professional experience exchange meeting: our company will invites different customers to participate in experience exchange meetings from time to time, and help them develop their markets by sharing good experiences.

Q: About Warranty

A: We offer 1-year warranty for each product, (For the incorrect-operations problems, and we will give suggestions and offer the repairing program at the factory price) and we offer permanent technical support for our all products!

Q: About Payment

A: We only accept your company wire transfer to our company bank account for the big order. We accept all payment ways for the sample order. Please make 100% T/T payment when the order is lower than US $10,000.00(Ten Thousand), and 30% deposit need pay when the order is more than US $10,000.00(Ten Thousand). We will communicate with your for all L/C or other payment ways. For some sample order, we take PAYPAL,VISA,ALIPAY,etc almost all popular payment methods.

Q: About Shipping

A: Our shipping agency is DHL and COSCO. If you have your opinions for your goods, please kindly advise us. For all purchases, we will have professional sale managers to advise you all delivery information!

Q: About Sign of Parcel

A: Please open the parcels in shipping agency officer's presence, if the parcel is damaged or empty(stolen), please ask the shiping workers to provide official document and make the compliant on the spot.

Q: Feedbacks

A: Panran is adhering to the policy of "strives for the survival by the quality and begin in customers’ demand, so your feedbacks are very precious and we will appreciate!